This course transitions understanding from working on single computers to maintaining reliable computers systems in a multi-user environment. In this course, students will learn about the infrastructure services that keep all organizations, big and small, functional. Special emphasis is given to cloud infrastructure setups and how to manage cloud resources. Management and configuration of servers and how to use industry tools to manage computers, user information, and user productivity is discussed. Disaster recovery of an IT infrastructure rounds out the content of the course.

Upon completion, students will be able to:

• Express computer networks in terms of a five-layer model.
• Demonstrate understanding all of the standard protocols involved with TCP/IP communications.
• Demonstrate and/or express network troubleshooting tools and techniques.
• Express understanding of network services like DNS and DHCP that help make computer networks run.
• Demonstrate an understanding of cloud computing, everything as a service, and cloud storage.

Grade Basis: P
Credit hours: 3.0
Lecture hours: 3.0